1. Information We Collect

The information we process depends on which features you use and whether you sign in, purchase services, upload content, or create AI outputs.

• Account and authentication information: account identifiers, email address and, if provided, profile name or information received from a sign-in method you choose. We process information required for account access and authentication.
• Inputs and uploaded content: song lyrics, text prompts, music or audio files, voice recordings, images, photos, videos, style selections, and other materials that you voluntarily submit for creation, editing, remixing, voice, or music-video features.
• AI-generated works and task records: generated songs, audio, videos, images, and associated generation settings, task status, identifiers, and related metadata.
• Purchases and entitlements: subscription status, purchase and transaction identifiers, usage balances, credits and related records needed to provide paid features, check entitlements, assist with refunds, and prevent abuse. Payment-card details for Apple App Store and Google Play purchases are processed by those stores, not directly by us.
• Device, usage, and diagnostics: IP address, device and operating system details, app version, device or app identifiers where applicable, network and connection information, feature activity, crash reports, error logs, timestamps, and security events.
• Support communications: the information you choose to provide when contacting customer support or requesting account or data deletion.

We request access to photos, media, camera, or microphone only as needed for the features you choose, subject to device permissions. You can manage permissions through your device settings. Please do not upload sensitive or third-party personal information unless you have the right and a valid reason to share it.

2. How We Use Information

• Provide login, authentication, account access, and customer support;
• Process prompts, uploads and generation tasks, return requested works, and enable you to access saved creations;
• Manage subscriptions, paid features, credits, purchase verification, and refunds;
• Operate, secure, diagnose and improve Service reliability and prevent fraud or misuse;
• Respond to deletion, access, and privacy requests; and
• Comply with applicable legal obligations and protect the rights and safety of our users and the Service.

We do not sell your uploaded content or generated works to third parties for their own advertising or unrelated commercial use. Any use of personal data for purposes requiring separate consent will be subject to that consent.

3. AI Processing and Third-Party AI Services

Music AI uses third-party AI services and models to provide requested features. Depending on the function you choose, we may transmit relevant user inputs and limited technical request information to the AI service involved in fulfilling your request. The third-party AI services currently identified for these functions are listed below.

AI Services We Use

These services are used to process requests you initiate and to generate or return the requested outputs. The exact information transmitted depends on the feature and the inputs you choose to provide. Music AI does not need to send every category of information listed above for every request. Request metadata may include task identifiers, file formats, language, and technical information needed to deliver the result or resolve a processing error.

Before personal data is sent for external AI processing, we provide applicable information and obtain any permission required by law or the relevant app platform. Starting a generation request does not replace separate explicit permission where such permission is required. You may choose not to proceed with a feature that requires this processing.

Third-party AI processing may involve their respective service operators and approved infrastructure providers. We apply contractual and technical protections appropriate to the processing and applicable law. Storage periods and handling by those operators depend on the relevant service arrangements and applicable requirements.

4. Other Service Providers and Data Sharing

We may share the minimum information reasonably necessary with providers that help host or secure the Service, process payments or purchases, provide account or email services, analyze errors or performance, or handle support requests. For purchases on Apple App Store or Google Play, the relevant platform processes payment details and may receive relevant purchase or refund information. We may disclose information when required by law or to prevent abuse, enforce our terms, or protect safety. We may also disclose data as part of a corporate transaction subject to applicable privacy protections.

Where the Service enables users to intentionally publish or share content, content they choose to make public may be viewed, copied, or reshared by others. Deleting a work from the Service cannot necessarily remove copies already saved by third parties.

We may use genuinely aggregated or de-identified metrics for analysis, provided the data cannot reasonably be linked back to an identifiable individual. We do not treat merely removing a name as sufficient anonymization.

5. Data Storage and Retention

Depending on the feature, the Service uses device storage, our servers, and third-party processing systems. Local storage may include cached media, downloaded works, temporary files, and preferences. Server-side storage may include account and authentication data, subscriptions and credits, AI job records, uploaded content needed for processing, and cloud-saved generated works.

Uninstalling the app generally removes only app-managed data on that device. Downloads exported to other locations may remain on your device or in your own cloud backups. Uninstalling does not submit a request to delete your server account, server-side content, or records held by service providers.

Backup copies and security logs may have separate deletion cycles, and information that must be retained for legitimate legal obligations may be kept for the relevant required period. Retained data remains subject to applicable safeguards and is not used for unrelated purposes.

6. Account and Data Deletion

Delete your account from within the app

If you can access Music AI, use the account deletion option in the app's account or settings area and follow the on-screen confirmation process. The precise navigation label may differ by app version and platform. If you cannot locate the option, please contact us using the method below so that we can help you initiate your request. Deleting the app alone will not delete your account.

Request account deletion outside the app

Even if you have uninstalled Music AI or can no longer sign in, you can request deletion by emailing [email protected] with the subject Music AI Account Deletion Request. Please identify the email address or sign-in method associated with your Music AI account. We may request limited information needed to verify ownership and protect your account; do not send passwords or complete payment-card details.

What deletion covers

Once a valid account deletion request is confirmed, we delete or de-identify the account record and personal data associated with the account, including cloud-saved user content and generated works under our control, unless specific data must be retained for lawful obligations, security, prevention of fraud, or dispute resolution. Where necessary, we take reasonable steps to direct processors to delete account-linked data under their control. Cached, backup, and previously public copies may require additional time or be beyond our control.

Requests to delete an individual saved work can be made through any available deletion option in the Service or by contacting support. When deletion has been processed, content may not be recoverable. Account deletion does not automatically cancel an active subscription managed by Apple or Google; please cancel it separately in your app-store subscription settings to avoid future renewal charges.

We will review and process verified requests within the time required by applicable law. If additional verification is needed, the request is complex, or some records must be retained, we will inform you as appropriate.

7. Photos, Images and Facial Data

Some requested video or image features may involve photos containing a person's face. In that case, the uploaded media may be processed on our infrastructure or by the AI processing provider needed to complete the requested creation. We do not claim that all facial images, account information, and generated results exist only on your device.

Where we create or collect facial data specifically for an AI feature, that facial data is deleted within one month of its creation. Separately saved generated creations and account records are governed by the retention and deletion rules above. Removing the app does not independently trigger deletion of facial images or works stored remotely. To request removal of account-linked facial images, follow the account or content deletion process above.

8. Your Choices and Privacy Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, obtain a copy of, or restrict certain processing of your personal data, or to withdraw consent. Contact us using the email below to submit a request. Withdrawal of permission for a specific AI processing activity may prevent that feature from operating, but it will not by itself delete data already processed; you may request deletion separately.

On your device, you can also control relevant permissions, downloads, and locally stored files. You may disable optional permissions, although some features may not work without access to the media you choose to provide.

9. Security

We use technical and organizational safeguards intended to prevent unauthorized access, disclosure, alteration, or loss, such as access restrictions and protection of data transfers where appropriate. No electronic storage or transmission system can be guaranteed to be completely secure. We restrict access to personnel and service providers with a legitimate need to handle the information.

10. Children

The Service is not directed to children under 13 years of age, and we do not knowingly collect their personal information. If we discover that a child under 13 has provided personal data without the required consent, we will take appropriate steps to remove it. A higher minimum age or additional requirements may apply under local law.

11. International Processing

Depending on the locations of our service providers and infrastructure, information may be processed outside your country of residence. Where required, we apply appropriate protections for international transfers and honor relevant legal requirements.

12. Third-Party Websites

The Service may link to websites or apps operated by others. Their handling of data is governed by their own privacy policies, which we encourage you to review.

13. Changes to This Policy

We may update this Policy to reflect changes in the Service, our data practices, legal requirements, or service providers. We will update the "Last Updated" date at the top and provide additional notice where required for material changes.

14. Contact Us

For privacy inquiries, data access or deletion requests, please contact Music AI at [email protected].